Increase customer satisfaction and reduce inquiries by up to 70% – with professional customer portals for your B2B business.
Custom customer portals with Microsoft 365 integration
Self-service features for support & orders
Secure Azure cloud hosting included
ROI in as little as 6 months
Over 200 successful projects since 2004
Over 20 years of experience in custom software development for mid-sized companies and enterprises
Our customer portals are more than just websites - they are digital business process optimizers that deliver measurable ROI.
From idea to go-live - transparent and efficient in 4 steps
Manage your contracts, invoices, and attachments securely and conveniently – online and around the clock.
Everything in view, anytime.
With a customer portal, you automate the most common support requests and provide your customers with all important information and services around the clock – securely, clearly, and in your corporate design. This not only reduces your internal follow-up inquiries by up to 70%, but also strengthens customer loyalty.
Simple. Digital. Efficient.
Whether contract management, invoice overview, or status updates: our self-service platforms are built modularly and integrate seamlessly into existing systems. Structured dashboards and role-based access keep your users in control at all times – while you can focus on what matters most.
Let's digitalize and automate your customer relationships together.
Everything you need to know about professional customer portals - from cost to implementation.
The cost of a custom customer portal starts at €25,000 for simple self-service solutions. More complex B2B portals with Microsoft 365 integration and advanced features range from €35,000 - €75,000.
Cost factors:
- Number of features (self-service, document management, ticketing system)
- Integration into existing systems (CRM, ERP, Microsoft 365)
- Design complexity and corporate design customization
- Number of user roles and permission concepts
Our tip: in a free consultation, we'll put together a precise quote based on your requirements.
We typically develop a professional customer portal in 12-30 weeks, depending on the scope of features.
Typical timelines:
- Simple self-service portal: from 12-15 weeks
- Comprehensive B2B customer portal: from 15-30 weeks
- Enterprise portal with integrations: 30-50+ weeks
Our agile approach: thanks to 2-week sprints, you'll see initial results after just 4 weeks and can give continuous feedback.
Yes, absolutely! As a long-standing Microsoft expert, we integrate your customer portal seamlessly into your existing IT landscape:
Standard integrations:
- Microsoft 365 (SharePoint, Teams, Exchange, Power Automate)
- CRM systems (Dynamics 365, Salesforce, HubSpot)
- ERP systems (SAP, Microsoft Business Central, Navision)
- Accounting software (DATEV, lexoffice, sevDesk)
- Ticketing and helpdesk solutions
Benefits: your employees keep working in familiar systems, while customers can automatically retrieve data and trigger processes through the portal.
100% GDPR-compliant! We develop exclusively privacy-compliant solutions:
Security features:
- Azure cloud hosting in German data centers
- SSL encryption and two-factor authentication, role-based access control with granular permissions
- Automatic backups and disaster recovery
- Audit logs for all user activities
Compliance: complete GDPR documentation and data processing agreements included.
Yes! We train your team for independent portal management:
What you can do yourself:
- Edit content (text, images, documents)
- Create and update FAQ articles
- Create users and manage permissions
- Publish news and announcements
- Make basic design adjustments
What we take care of for you:
- Technical updates and security patches
- Develop and integrate new features
- Performance optimization and monitoring, 24/7 technical support for issues
Modern B2B customer portals offer extensive self-service features:
Standard features:
- Dashboard with personal data and activities
- Document download (invoices, contracts, manuals)
- Ticketing system for support requests with status tracking
- Order management and order status viewing
- Contact management and master data maintenance
Advanced features:
- Live chat and knowledge base integration
- Mobile app for iOS and Android
- API interfaces for third-party systems
- Analytics dashboard for administrators
- Automated workflows with Power Automate
Individually expandable: every portal is developed according to your specific business processes.
Over 50 successful customer portals since 2004!
Here are a few examples:
HAWIS Time Tracking Portal:
- Industry: Skilled trades/time tracking
- Result: 70% fewer HR inquiries, digital time tracking for 1,000+ users
NWB Verlag Contract Platform:
- Industry: Publishing
- Result: Fully automated contract creation, 60% less manual work
Ambion Operations Management:
- Industry: Event technology
- Result: Centralized management of 1,000+ projects annually
You'll find all case studies with detailed information in our project section.
Yes! We migrate your existing portals to modern, future-proof solutions:
Typical migration scenarios:
- Outdated SharePoint portals to modern Azure solutions
- Legacy systems to Microsoft 365-integrated portals
- Multiple tools consolidated into one central portal solution
- On-premise to cloud migration
Our migration process:
- Analysis of existing systems and data
- Migration strategy with timeline and risk assessment
- Step-by-step migration without business disruption
- Data transfer and user training
- Go-live with a complete fallback plan
Of course! Even after go-live, we remain your reliable partner:
Our support offering:
- 24/7 monitoring and performance monitoring
- Regular updates and security patches
- Backup management and disaster recovery
- Technical support by phone, email, and remote access
- Maintenance contracts starting at €300/month
Further development:
- New features based on user feedback
- Integration of additional systems
- Performance optimization as user numbers grow
- Compliance updates (GDPR, security standards)
Personal point of contact: you always have the same developer as your direct contact.
It's simple – start with a free consultation!
Our process:
1. 15-minute call to get to know your requirements
2. Free on-site consultation (Düsseldorf/Wuppertal/Dortmund area)
3. Detailed requirements analysis of your business processes
4. Custom quote with a fixed-price guarantee
5. Kick-off meeting and project start
What you should bring:
- A rough idea of the desired features
- Information about existing systems
- Contacts from the relevant departments
- Timeframe for implementation
Next step: Schedule a Consultation or call us directly: 0202-478 269-0
Every customer portal project is unique. In a free consultation, we'll answer all your questions and work together to develop the optimal solution for your company.
Tell us about your project. We will get back to you as soon as possible, usually within 48 hours.
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